Delivery and packaging

Packaging:

We choose only recycled and naturally degradable packing materials. The boxes we purchase are made from 100% recycled materials. The cushioning we use for fragile items is made from either SFI (sustainable forestry initiative) certified or recycled materials, and is 100% recyclable, compostable and degradable. Our packing tape is also biodegradable and is made from cellulose from regenerated wood pulp.

We also re-use packaging that we receive from our suppliers, so we may occasionally re-use bubble wrap and boxes for your order. We encourage you to also re-use any of our packaging items where possible.  

Delivery:

$10 flat rate shipping for all orders Australia-wide!*

We send all orders using Sendle, which is Australia’s first carbon neutral delivery service. All emissions generated by the transport of our parcels are offset through the South Pole Group. The projects currently supported by Sendle are the Kenyan paradigm water treatment and cookstove project, and the Borneo rainforest rehabilitation project. Click here to read more about these inspiring projects!

Orders delivered to a PO Box will be sent by Australia Post.

Orders will be packed and sent within one business day. You will receive an email (with a tracking link and estimated delivery date) when your order is on its way. 

*For orders up to 25kg. Contact us to find out about pricing for larger orders.

*There may be an extra charge for delivery to certain remote areas. In these circumstances, we will contact you prior to processing your order.